Company Profile:
IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others.
As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
Designation: Technical Support Specialist-customer Services in India
Job Description: We are looking for individuals with 0- 1 years of work experience. This position is for providing technical and non- technical support for Kenexas web- based applications to our clients worldwide. Qualifications/
Required Experience:
1. This individual will need to demonstrate proficiency in MS Office Software, especially Word, Power Point, and Excel with a basic understanding of technology.
2. Must have high level of interpersonal skills as the position continually requires poise, initiative, tact, and diplomacy.
3. This individual must be able to interact and communicate with individuals at all levels of the organization.
4. This work requires continual attention to detail in meeting deadlines and understanding priorities.
5. This individual must be personally equipped to work in a fast paced environment with a demonstrated ability to juggle multiple competing tasks and demands.
6. Must be a self- starter and able to take initiative. A high level of urgency is critical for success.
7. Should be willing to work in any shift per the business requirement. Note: Travel is not required.
Essential Duties/ Responsibilities:
1. Provide timely responses to client's questions and concerns over phone and/ or email.
2. Provide superior customer service and training to clients.
3. Provide quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies.
4. Provide detailed and accurate cases of all client contact.
5. Provide assistance to the Product Support Manager and other departments when requested.
6. Become exceptionally familiar with Kenexa's products and services.
Desired Profile: Please refer to the Job description above
Experience: 3 - 8 Years
Industry Type: IT-Software / Software Services
Role: Product/Brand Manager
Functional Area: Marketing, Advertising, MR, PR, Media Planning
Education: UG - Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization
DOCTORATE - Any Doctorate - Any Specialization, Doctorate Not Required
Location: visakhapatnam
Keywords: Technical Support Representative Service Desk DeliveryProduct Services
Website: http://www.ibm.com/in/en/
Reference: SWG-0602997
click here to apply
IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others.
As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
Designation: Technical Support Specialist-customer Services in India
Job Description: We are looking for individuals with 0- 1 years of work experience. This position is for providing technical and non- technical support for Kenexas web- based applications to our clients worldwide. Qualifications/
Required Experience:
1. This individual will need to demonstrate proficiency in MS Office Software, especially Word, Power Point, and Excel with a basic understanding of technology.
2. Must have high level of interpersonal skills as the position continually requires poise, initiative, tact, and diplomacy.
3. This individual must be able to interact and communicate with individuals at all levels of the organization.
4. This work requires continual attention to detail in meeting deadlines and understanding priorities.
5. This individual must be personally equipped to work in a fast paced environment with a demonstrated ability to juggle multiple competing tasks and demands.
6. Must be a self- starter and able to take initiative. A high level of urgency is critical for success.
7. Should be willing to work in any shift per the business requirement. Note: Travel is not required.
Essential Duties/ Responsibilities:
1. Provide timely responses to client's questions and concerns over phone and/ or email.
2. Provide superior customer service and training to clients.
3. Provide quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies.
4. Provide detailed and accurate cases of all client contact.
5. Provide assistance to the Product Support Manager and other departments when requested.
6. Become exceptionally familiar with Kenexa's products and services.
Desired Profile: Please refer to the Job description above
Experience: 3 - 8 Years
Industry Type: IT-Software / Software Services
Role: Product/Brand Manager
Functional Area: Marketing, Advertising, MR, PR, Media Planning
Education: UG - Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization
DOCTORATE - Any Doctorate - Any Specialization, Doctorate Not Required
Location: visakhapatnam
Keywords: Technical Support Representative Service Desk DeliveryProduct Services
Website: http://www.ibm.com/in/en/
Reference: SWG-0602997
click here to apply
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