Informatica Hiring Freshers/Exp For Technical Support Engineer @ Bangalore
Reference Id : www.fresherspath.com
Company Name : Informatica Corporation
Website : www.informatica.com
Education : B.E/B.Tech/MCA
Experience : 0-3 Years
Role : Technical Support Engineer
Location : Bangalore
Job Description :
Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue.
Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articles.
Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Coordinate with team leads and team mates to provide assistance in identifying, reporting and resolving product defects.
For more details : www.informatica.com
click here to apply
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